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Journeys

WhatsApp automation built for ROI

It’s easy to automate WhatsApp marketing conversations using our open canvas. Build engaging interactive flows, generate revenue and learn about customers – all automated, all in charles.

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YOUR ALWAYS-ON WhatsApp REVENUE MACHINE

In Journeys, once you set up an automated WhatsApp flow, it generates revenue in the background without you needing to do anything. In fact, our customer SNOCKS makes almost 80% of its WhatsApp revenue with automation.  

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Switch your
Personalization engine
Community manager
Engagement specialist
Revenue machine
Service agent
on

Grow your business
with Journeys

send_perfect_products

Recommend
Perfect Products

Let customers lead themselves to the right product, entirely in WhatsApp. They tap buttons – like favorite color, material, budget and style – and automatically get a link to the ideal product.

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Keep customers
engaged

Set up regular WhatsApp messages to keep customers engaged in the background, just as you would with your email CRM strategy. For example, reactivate customers who registered 7 days ago, or who bought a similar product last season.

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automate welcome and
exit-intent flows 

Automate WhatsApp flows that improve the customer experience and retain customers at key points in their journey – like when they land on your website or are about to leave it.

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Sell in WhatsApp
24/7

Online or retail store closed? No agents present? No problem. Automate WhatsApp responses to common questions to keep revenue flowing at any time.

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COLLECT
REVIEWS

Boost numbers of reviews and NPS score by automating WhatsApp review requests at positive moments – like right after purchase or a customer has given you a high rating for your support.

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Create brand
fans

You can get highly creative with WhatsApp automation. Stand out from the competition with interactive campaigns (like quizzes and even games) to build community and loyalty.

What’s included?

Here are just some of the key features you get with Journeys.

auto-tagging

As a customer navigates the flow, automatically store their responses and use them to fuel future marketing campaigns.

time delays

Add time gaps between messages to “humanize” the flow or automatically re-activate customers after purchasing.

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Collect opt-ins in flows to grow your subscriber base - and gather customer preferences at the same time.

condition_node

Check customers based on rules like order frequency, campaign engagement or opt-in status and funnel them into different paths.

analytics-journeys

Track performance to find where customers drop off so you can optimize flows. 

multiple triggers

Connect your shop system and trigger a flow that keeps customers updated on their package.

http requests

Trigger your flow anytime and enrich flows with dynamic content requested from your own API endpoints.

Auto-tagging
auto-tagging
As a customer navigates the flow, automatically store their responses and use them to fuel future marketing campaigns.

Time delay
time delays

Add time gaps between messages to “humanize” the flow or automatically re-activate customers after purchasing.

Opt-in collection
optin coll
Collect opt-ins in flows to grow your subscriber base - and gather customer preferences at the same time.

Condition rules
condition_node

Check customers based on rules like order frequency, campaign engagement or opt-in status and funnel them into different paths.

Analytics
analytics-journeys
Track performance to find where customers drop off so you can optimize flows. 

Shop triggers
multiple triggers
Connect your shop system and trigger a flow that keeps customers updated on their package.

HTTP requests
http requests
Trigger your flow anytime and enrich flows with dynamic content requested from your own API endpoints.

Get a tour

tailored TO your business

Book a demo arrow right | charles
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WHY JOURNEYS?

⏳

Save time

Automate answers to common questions, and hire fewer people to manage this channel.

💛

Boost conversion

You can use the customer information you gather to create more successful campaigns.

💰

Sell more

Set up ongoing marketing flows to drive revenue in the background with little effort.

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How businesses benefit 
from  charles

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Wanna see how it works in
WhatsApp?
TRY IT OUT
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Get a tour, tailored for your business Book a demo